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Can you direct message your name and address? Reddit and its partners use cookies and similar technologies to provide you with a better experience. We truly appreciate you taking the time to reach out to let us know about a downed wire. I am liable if someone were to get electrocuted from my fence as it is your wire which has been hanging down for months now. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Whenever there is an outage, your first step is to report it via email or twitter. Phone: Comcasts official customer service number is 800-945-2288, but I called a different number, 800-266-2278. Repairing damaged wiring is easy and it can save you time and money, but care must be taken any time a soldering iron is used. To confirm, are the wires in question still low-hanging by chance? There may be a 60 day notice cancellation fee for your service. You can contact 811 to get utility lines marked. First, your internet service provider sends a data signal through the coaxial cable, or coax cable, into your homespecifically, to your modem. Please contact the moderators of this subreddit if you have any questions or concerns. Asking on behalf of my place of business. How do I report this? This website wants shut It is the world's oldest national broadcaster, and the largest broadcaster in the world by number of employees, employing over 22,000 staff in total, of whom approximately 19,000 are in public-sector . Search accounts based on account number, or chat online. Electric lines that are located some distance above the utility cables were cleared a couple of years ago by the power company's tree trimming crew. Comcast Phone Number | Call Now & Skip the Wait - GetHuman There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. 0 0 U user_2ed7eb New Contributor 1 Message 2 years ago Don't touch a downed power line or other equipment. Comcast Business is here to provide outage information for your Comcast Business Internet, TV, Voice, and other services. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Hope this helps you out. Press question mark to learn the rest of the keyboard shortcuts. how do i report a downed comcast line? - perfumexo.com By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Report or View Outages; Other Contacts; General, Business, Landlord, . Verizon Customer Service - Contact Us | Verizon Help Center and Support It is owned by Sky Group, a division of Comcast.In 2019, Sky News was named Royal Television Society News Channel of the Year, the 12th time it has held the award. Who is responsible for cable line from pole to house? The tree and the cable are both on the grass verge next to my property. By selecting Accept all, you consent to our use of Cookies. No worries, Our team can definitely help right here! Someone on the digital team has put in a ticket, so I am hopeful this can be resolved. Stay at least 35ft away from any downed wires during cleanup and other activities. A coaxial cable is capable of carrying current. For more information, please see our Can you direct message us your name and address, please? This post was marked as closed. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Press Enter to send it. https://corporate.comcast.com/stories/meet-our-digital-care-team. Home Maintenance Question: Does Comcast Hve To Repair A Cut Cable Line. I didn't realize it worked like a chat, and someone did respond to me quickly, but I had closed the window and didn't see the response until today. Call us anytime at. Never touch a downed overhead electrical line. Let us give you a call as soon as an agent is available. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), Type your message in the text area near the bottom of the window. 2 1 RR ryanray.rr81 Visitor 2 Messages Comcast Xfinity Outage Map Is The Service Down? Here is a list of frequently requested telephone numbers: Cable. Find it by doing a Web search for the words Pepco equipment responsibility. The wire to your house is Pepcos responsibility; past the weather head, its yours. Call 800.288.2020 . How to report a downed wire if I'm not a customer? if the line is damaged, to reconnect service they'd probably be running a new line anyways. Stay put and call 911. This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! I have a downed line in my front yard. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. How do I report an above ground cable down? It's a hazard to pedestrians and vehicles! Performance & security by Cloudflare. How to report a downed wire if I'm not a customer? : r/Comcast_Xfinity We can absolutely help you with alerting our local team to that downed line as well as look into any internet concerns or issues you are having. I'm sorry you've had this experience with reaching out to fix this line, u/KennyLog_Ins. A: Cable and phone wires dont carry current, so its safe to remove them. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Here are the steps: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window. It may be used in setting the FCC's priorities for regulating companies like Comcast. I suspect it's an old wire). The ground around your car may be energized. Xfinity Outage Map Lansing MiWith Smart Home Manager, you can: Get help I am a bot, and this action was performed automatically. Why is my Xfinity Cable box stuck on boot? Type your message in the text area near the bottom of the window. Include the words "Firewall Investigation" in the subject line. If two or more of your services are offline, you'll see a banner alerting you at the top of the screen. A recent storm brought down a tree which took down one of the above ground cables by my house. If you are a Comcast customer who would like to report an issue or you have a question about our new or existing services, please call Comcast at 1-800-Xfinity (800-934-6489). Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), 4. Please call us at 1-800-XFINITY to talk to one of our customer service representatives for further information. They have been hanging very low for over a year. I have called multiple times but I don't have an account so it won't let me through to talk to someone. Dont remove this wire unless its absolutely necessary: It could snag on a power cable and cause massive problems if you try too hard to remove it, such as electrocution or causing live power wires to come loose. Going forward, I'm truly sorry to hear about the delay in response time on our part regarding your recent ticket inquiry as this is not the experience we want for you! Honk the horn, roll down your window and make sure to tell passersby not to come near the vehicle. Xfinity cable TV or internet outages typically happen when Comcast's network goes down, but equipment problems can sometimes look like network problems. Solid copper core RG6 is used to power amplified antennas and satellite dishes all the time. DO NOT TOUCH downed lines or anything they are touching. Contact Us - Customer Service Phone Numbers & Chat | Frontier The metal cable is entangled in my chain-link fence and poses a serious hazard if there was a lightning storm. I have a downed wire in the middle of the street. Say "No account." Manage day-to-day operations for call center ensuring meeting all department key metrics (i.e. Please send us a PM with your first and last name, as well as house numbers to your service address. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. Cable installation, exposed wire, and repairs FAQ, Report unburied cables, exposed wires, or downed lines, Have AT&T service? Click the "New message" (pencil and paper) icon, 3. Question: Does Comcast Hve To Repair A Cut Cable Line Step 1: Inquiry. Click Continue. How do I report a downed line in as few steps possible Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States. How to report a down or damaged CenturyLink line. In the meantime, can I just roll up the abandoned material as best as I can and leave it in the alley? Report it as a hazard to your local PD, maybe they have a better contact. Please call this number (855) 307-4896 to set up your service. I love that there is post after post after post of issues like this on the forums and every time the answer is to send a private message. Click the direct message icon, 2. You can also request a call at a time that fits your schedule. Just select Xfinity support and you will be able to speak with the next available specialist.