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3.1 Accurate Descriptions. You may only use the Services if You can legally enter into and form binding contracts. the concert had been announced cancelled for the last 5 weeks and everyone who purchased their tickets via . Send us your story with as much detail as possible to fill out our investigation. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. Take a photo of a faulty item and add a brief description. January 23, 2022 6:26 pm (Updated January 24, 2022 10:25 am) Fans of singer Adele have been left in limbo after she cancelled a series of Las Vegas concerts indefinitely. Refunds, therefore, aren't applicable. If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. Viagogo promises "a full refund" if any problem arises, while Get Me In! Harry Styles Concert Tickets. We will also add Tax on our fees as applicable. This is the easiest way to get your money back. The R&A also told us the seller was in breach of their terms and conditions for relisting the tickets on Viagogo, and that Tony's tickets could have been cancelled. 2.5 Tax on Seller Proceeds. In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. 2.6 Making an Offer. All sales and bids are final. . The plaintiff, Lauren Shiflett, filed the complaint in a Florida federal court yesterday (Wednesday), claiming Viagogo has been retroactively attempting to discontinue its . "If . How do I find tickets I've already downloaded? Editor, Marcus Herbert. They did not admit to law breaching and refused to provide a refund. Viagogo is charged with breach of contract, unjust enrichment, and violations of Floridas Deceptive And Unfair Trade Practices Act. Viagogo is a ticket marketplace for concerts, sports and theatre events. The class action accuses Viagogo of breach of contract and unjust enrichment, as well as violations under Floridas Deceptive And Unfair Trade Practices Act. The watchdog is examining the proposed tie-up after reaching an initial conclusion that it could severely reduce competition. Answer (1 of 3): Viagogo runs prudent customer care operations. BLACKPINK Tour 2023. You will need a username and password to access the Site and use the Services. 3.2 Other Information. Viagogo will never pay you after you sold your tickets and you can never get back your money. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. Viagogo and StubHub, which are in the middle of a troubled $4bn (2.9bn) merger, have previously come under fire for a series of controversial business practices, including breaches of consumer law. Coronavirus outbreak: cancelled or postponed events - can I get my money back? According to the Ticketmaster website, all shows have been cancelled which included dates in Manchester and Paris this month. Waste Management Phoenix Open Ticket. 2.9 Seller's Confirmation Obligation. Jay Chou Concert Tickets. Victoria Palace Theatre told us: 'Our tickets state that they shall not be sold or transferred for commercial gain by anyone other than us or an agent authorised by us, including to or through secondary ticket agencies. What We Do. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. Complain to the ticketing website. If an event is rescheduled, the customer's tickets remain valid, per our terms and conditions and therefore they are not entitled to a refund.'. Tony Wood has been trying to secure a refund for his tickets to The Open Championship 2020, after receiving an email from Viagogo claiming the event had been postponed. If an event is rescheduled, the customers tickets remain valid, per our terms and conditions, and therefore they are not entitled to a refund. Ha*Ash Concert Tickets. 5.2 Violations, Termination and Suspension. A Viagogo spokesperson told us: 'Any ticket restrictions are clearly labelled at the top of our website. We endeavour to rearrange delivery with the customer or arrange a collection point. Once the Buyer finds a matching ticket, the Buyer notifies Us with an "offer" that the Buyer is willing to purchase the ticket. (you can see two date on their site) The Eagles are playing that night at the American Airline Center. How do I change the email address on my account? That is the only way for fans to guarantee their place at the Championship and avoid the risk of tickets not being accepted.'. Taylor Swift Tickets. Rufus Du Sol Tickets. We will not allow You to buy or sell tickets before You have registered with Us. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. A spokesperson for Viagogo said: This is an unprecedented time for the live events industry, and we understand that customers might be left disappointed by the fact that thousands of events globally are being postponed, rescheduled or cancelled. Paid 250 Euro VS the real cost of 100 euro. It will stay valid for the new date. This company is a total scam. You will receive an email notification from Viagogo explaining the same. Case Name & No. 1.2 Ticketing Exchange. My partner has a job where he is required to go away at the last minute. S75 will be a grey area as Viagogo are not the promoter of the concert, thus they are not breaching the contract. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. Please add me to the list. Scott eventually obtained a refund but said it took him countless hours to get his money back, and warned that others may not have the tenacity to hound them like we did. "Comparably priced" replacement tickets are determined by viagogo in its discretion. Are you still awaiting a refund for a ticket to an event that was canceled due to the pandemic? Piggyback tickets may not be sold in the same listing. I relisted, but Viago relisted Harry Styles tickets to a date that does not exist in Dallas. 2.2 Registration. It has been alleged Read More, Have You Participated In The National Math and Science Initiatives Programs? Romeo Santos Tour 2023. Andr Rieu Tickets. However, Viagogo responded to the motion by filing paperwork arguing that the court should deny the said request. Now I find that Viagogo is fraudulent and I and many Aussies have lost a lot of money. says firm changed policy to deny refunds if tickets can be used in 2021. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. 1. Viagogo-cancelled event and refunds. I am based in Indiana. ! Suggested Article: Verizon Wireless SMS Refund Settlement Details. Be the first to hear about special offers. The whole ordeal cost me almost a thousand dollars. During this time, the Site will be temporarily unavailable. administrator or law firm. Fast forward to 2022 now Justin Bieber has announced world tour cancelled indefinitely- reached out to Viagogo multiple times and provided proof from multiple websites showing the cancellation of tour, they keep responding that they have not heard that show has been canceled and will not refund my money. The CMA also asks event organisers to ensure that, as a minimum, restrictions are clearly disclosed on the event's website and the first page of the purchase process of all official sellers. The ticket resale website Viagogo is refusing to refund fans who bought tickets for gigs and sporting events cancelled because of the pandemic, according to the consumer group Which?. Also, the customer always has the option of listing their tickets on the platform if they can no longer attend the new date.'. If you have paid for your order using a credit card and you are getting no response from Viagogo, then if u have not received the tickets / received fake tickets - you ca. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). The authorisation will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. Viagogos terms and conditions offer a refund or a voucher worth 125% for cancelled events, but not if they are postponed. 5.Select 'Item dispute', click Continue and follow the on . South Shore Hospital recently announced that personally identifiable information and protected health information of more than 115,000 patients were exposed in a data breach. 3.3 Laws and Regulations. is calling on Viagogo to refund customers for events that have been cancelled due to COVID-19. 'It's been a bit of a headache and I don't know where I stand with anything.'. 'We would welcome the opportunity to work directly with event organisers so that fans get maximum access to events, which we believe should be the ultimate goal of everyone in the industry.'. We will also add Tax on our fees as applicable. Join The South Shore Hospital Data Breach Class Action, Today! Terms and Conditions. Viagogo is now refusing to refund me, despite the sale being in breach of the Customer Rights Act. Viagogo users in the United Kingdom have also reported similar difficulties in getting refunds on tickets purchased through Viagogo after the events were cancelled due to the pandemic. 6.7 Third Party Information. However, according to Complete Music Update, Viagogos most recent filings indicate that buyers having tickets to pandemic-affected events have been handed vouchers worth 125 percent of the original purchase price. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. consumer rights expert, Adam French, said: Viagogo has a history of ripping customers off and skirting the law, and in these challenging times it seems to be dodging its responsibilities to customers when considering requests for refunds..