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Prices are set by sellers and may be below or above face value.". Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. You may have to fill in a Dispute Claim Form. This means the advertised price looks cheap, but extra fees and charges get added at the last moment. The switcheroo could mean a currency conversion fee from your bank. Finally, you have rights under the Australian Consumer Law, but they may be hard to enforce if a company is based overseas, like Viagogo. Four, if you pay by credit card and the tickets turn out to be fake, you may be able to ask your credit card company for a chargeback (ie, a refund). According to a 2017 Choice report, Viagogo takes about 28 per cent commission and Ticketmaster Resale demands a 21 per cent commission for each resale ticket sold and bought a cost that isn't clearly stated during on-site transactions. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. In a statement from the ACCC, several examples were listed where Viagogo would advertise a certain price, only for the final price to be significantly higher. the application was made because of a mistake by the applicantand it is withdrawn in writing before a decision is made. Viagogo is once again in the NSW Governments sights with a new public warning being issued amid ongoing complaints from frustrated consumers regarding the Switzerland-based ticket reseller. That same year, we reported on the case of 71-year-old Dugald Docherty of Adelaide, who paid $2201 for a ticket to see European soccer titans FC Barcelona take on Real Madrid. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. From 1 May 2017 to 26 June 2017, Viagogos website attracted consumers by advertising a headline price which did not specify a total price for tickets. Ticket reseller Viagogo has been ordered to pay a penalty of $7m for misleading consumers. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph. The court also outlined that it saw the penalty as a warning to other companies in the sector that they were subject to Australian Consumer Law. We will also add sales or value added tax on our fees as applicable. (Subclass 870) Sponsored Parent (Temporary) visa. FILE A DISPUTE WITH YOUR BANK. If you complete the form, you must return it to Viagogo within 10 working days to get a refund. Join millions of happy customers that have attended their favourite events, thanks to viagogo. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. Performance & security by Cloudflare. I bought 2 blackpink ticket a month before the concert for 550eur per person. It was founded in 2006 by Eric Baker, the co-founder of StubHub.. Viagogo is backed by venture capital investment firm Index Ventures as well as Brent Hoberman, the co-founder and former CEO of lastminute.com, and Jacob . Cost of sponsoring (homeaffairs.gov.au), There is no standard timeframe for processing a refund request. I haven't received an email confirming my order. If the Google listing says ad, do not click. What is the viagogo complaint handling process? At no time do We provide the Buyer's payment information to the Seller. The Court also ordered Viagogo to conduct a compliance program and pay the ACCCs costs. FanFair Alliance - Ever get the feeling you've been cheated? First result is the viagogo site, clicks on it looks legit, goes though the motions to buy tickets at Sky City, almost saves herself by balking at the extreme cost of A reserve seats ($520 for 2) then the booking fee of $190 plus other costs/fees/charges but ultimately went thru with it because she didn't want to miss out. Since that time, we have overhauled our platform a process that included consultation with consumer protection regulators in a number of countries., We are carefully considering todays decision and for that reason we cannot provide further comment at this time.. "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. VIAGOGO are nothing but THIEVING SCAMSTERS Date of experience: 08 November 2021 TR Trish 3 reviews AU 25 Jul 2021 Viagogo Platform for Scammers viagogo AG is registered in Switzerland, Company No. If this is also unsuccessful We will not offer a refund. If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to Contact Us to report the issue. We may investigate complaints and violations of our policies. -Discover the hottest events in your area. They may do that if you make a fraudulent claim. In a statement, Viagogo said the platform had been "overhauled" since the court's initial decision. It broke the law by claiming it was the official ticket seller to particular events and that certain tickets were about to sell out. 1.4 Modification. The message from Viagogo is "please note these tickets may not be available again if you abandon them''. Media Team - 1300 138 917, media@accc.gov.au, Viagogo to pay $7 million for misleading consumers, Not receiving products or services that are paid for, Receiving unrequested products or services, Problem with a product or service you bought, Unauthorised transfer of phone or internet services, Supplying products or services that are paid for, Supplying unrequested products or services, Problem with a product or service you sold, Competing fairly in professional services, Competition and anti-competitive behaviour, Collective bargaining and collective boycotts, Implementing a business compliance program, Electricity market monitoring inquiry 2018-25, Postal services price notification and monitoring, Interstate rail network access undertaking, Hunter Valley rail network access undertaking, International liner cargo shipping regulation, Telecommunications industry record keeping and reporting rules, National Broadband Network (NBN) access regulation, Non-NBN fixed line services access regulation, Superfast fixed line broadband networks regulation, Transmission services and facility access regulation, Telstra's migration of fixed line services, Regional mobile infrastructure inquiry 2022-23, Exemption from parts of the wheat port code, The development of bulk wheat exports regulation, Digital platform services inquiry 2020-2025, Retail electricity pricing inquiry 2017-2018, Feminine hygiene products price monitoring, Foreign currency conversion services inquiry, Murray-Darling Basin water markets inquiry, Residential mortgage products price inquiry, Digital platform services inquiry 2020-25, Digital advertising services inquiry report, MVIS information for data providers, repairers and RTOs, Authorisations and notifications registers, Collective bargaining notifications register, Resale price maintenance notifications register, Australian Competition and Consumer Commission, UniSA & ACCC Competition Law & Economics Workshop, Mergers and Competition Exemptions consultations, Industry ombudsmen and dispute resolution, took action against Viagogo in August 2017, the court found Viagogo had misled consumers, contact their state or territorys fair trading or consumer affairs agency. Service 195 Value 190 Shipping 165 Returns 160 Quality 175 This company does not typically respond to reviews Positive reviews (last 12 months): 2.4% name@example.com), NSW Fair Trading investigating Viagogo for unlawful behaviour, Customer offered $500 to take down negative Google review, Fears ticket scalping will surge post-lockdown as laws fail to rein in Viagogo, CHOICE report: Ticket resellers Viagogo and Ticketmaster Reseller gouging Australians, In July 2019, the worlds predominant search engine banned Viagogo because of its shonky tactics, Viagogo is back on Google, but we have evidence that it shouldnt be, Our investigation found that Viagogo is continuing to pressure-sell and is still flouting Googles own rules, misleading consumers by claiming that tickets to certain events were scarce when, in fact, they were only scarce on the Viagogo platform and widely available elsewhere, misleadingly using the word "official" in its online advertisements. Protect and prevent people from becoming victims of scams by companies or individuals. In this week's episode, podcast co-hosts Eric Fisher and Chris Russo interview Len Perna, chairman and chief executive of TurnkeyZRG. it is a scam. We are an online ticket market and we must return the tickets to the original seller so they can claim a refund for their original purchase. ", "I only became aware when looking at our credit card transactions $1500 for two tickets. Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. The revised version of this Agreement is automatically effective after it is initially posted on the Site. Dont think you would be the lucky one. Tickets may be substituted with comparable or better seat locations without the Buyers approval. When We receive an offer by bank transfer, We will check to see if the bank account is valid. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. 2.14 Substituted Seat Locations. 4.1 Double Posting and Removal of Tickets. Welcome to viagogo's online ticket exchange (the "Site"). We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). You are on a Viagogo website. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. I'm Travelling - where and when will I receive my tickets? Just another site viagogo refund australia. You also warrant that you own the tickets and are authorized to transfer or resell the tickets. The ACCC published guides for consumers on how to purchase event tickets with confidence at Buying tickets online. From the actions menu, select the 'Request Refund' option. "Viagogo argued that I couldn't get my money from the sale until after the event, and only if the new purchaser was able to enter successfully, even though I was not the original purchaser of the tickets and had never had them in my possession," Glenn told us. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. Note that this is separate from any Tax viagogo is required to charge on its fees. In late 2019, many Elton John fans who bought tickets on Viagogo were reportedly refused entry to his Adelaide show. The ACCC took action against Viagogo in August 2017, and in April 2019 the court found Viagogo had misled consumers. Service 196 Value 191 Shipping 166 The Court found in 2019 that Viagogo made false or misleading representations to consumers that it was the official seller of tickets to particular events, that certain tickets were scarce, and that consumers could purchase tickets for a particular price when this was not the case because significant fees, such as a 27.6 per cent booking fee, were not disclosed until late in the booking process. They often process refunds if requested. Given its business model, Viagogo should have had funds reaped from ticket sales readily available to timely refund buyers, the complaint says, stressing that consumers relied on the promise that tickets could be refunded when deciding whether to do business with the defendant. They can't be trusted. In proceedings brought by the Australian Competition and Consumer Commission (ACCC), the federal court. your Partner visa was cancelled by the Minister (unless you have requested for it to be cancelled) or. If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). Key points: Viagogo has been a target of consumer and industry backlash The Australian Competition and Consumer Commission reprimanded the ticket reseller for misleading advertising viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. The Federal Court ordered an injunction against Viagogo, to reinforce the need for adherence to the ACL. How do I change the email address on my account? There are an increasing number of unauthorised ticket resellers operating online. There are limited situations where refunds can be granted. Editor, Marcus Herbert. 5.3 Disclosure of Information. We reserve the right to withhold payment if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. ! Viagogo, stylized by the company as viagogo, is a multinational ticket exchange and ticket resale brand. 7.2 Copyright. 2.11 Ticket Fulfillment. Google says Viagogo's lack of price transparency, last-minute change of currency on prices and pressure-selling approach don't constitute a violation of its rules. Otherwise, avoid!!! He described one category of representations as having been made on an industrial scale. Piggyback tickets may not be sold in the same listing. To request a refund: From the actions menu, select the 'Request Refund' option. Ticket reseller Viagogo has been ordered to pay a penalty of $7m for misleading consumers. This could be a tough call for many internet shoppers. $356 for two tickets to an event at the Sydney Comedy Festival for which the face value of the tickets was $32.90, or $65.80 for two. What ticket resellers must do Despite a Federal Court ruling against Viagogo in April 2019 for making false or misleading claims and engaging in misleading conduct, Viagogo is clearly still not doing enough to prevent scam artists from using its site to swindle consumers. viagogo charge three times the ticket price and then the tickets do not arrive and are not valid at the venue. The judge issued an injunction which prevents the company from continuing the offending conduct and ordered Viagogo to take part in a compliance program. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. The company also said it could not release details of 15 specific transactions requested by NSW Fair Trading in a statutory notice to provide information, citing Swiss law. Two words showed something was wrong with the system, After centuries of Murdaugh rule in the Deep South, the family's power ends with a life sentence for murder, Flooding in southern Malaysia forces 40,000 people to flee homes, When Daniel picked up a dropped box on a busy road, he had no idea it would lead to the 'best present ever', Plans to redevelop 'eyesore' on prime riverside land fall apart as billionaires exit, Labor's pledge for mega koala park in south-west Sydney welcomed by conservation groups, Tom Sizemore, Saving Private Ryan actor, dies aged 61. Viagogo will keep saying they already paid you but they will never show you the proof of payment. This is so we can promote the sale of tickets and items that You list for sale. Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. Anti-ticket-touting campaigners the FanFair Alliance . 6.11 Permitted use. When We receive an offer by credit or debit card, We obtain an authorization from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. The watchdog also successfully pursued the company over its added fees, which included a 27.6 per cent booking fee that applied to most tickets in the 2017 period. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Business News Live Business FanFair publishes a guide for getting a refund from Viagogo By Chris Cooke | Published on Monday 7 August 2017. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. Viagogo's website states a refund will be issued if the event is cancelled but will replace tickets in the event one is postponed. Why is the price printed on the ticket different to what I paid? The Google spokesperson says Viagogo is now "making clear that tickets subject to resale restrictions may not provide access to the event, ceasing advertising tickets for resale where resale is legitimately prohibited, and ceasing claiming that tickets are valid when organisers and event promoters find them invalid". ", In other cases, the price started off in Aussie dollars but the final charge was in Euros. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. It has been fined in Italy and . All transactions are monitored to ensure that sellers deliver through registered couriers such as UPS. Call us during our business hours Give us a call during our operating hours and we'll talk through any questions you may have. "Viagogo is committed to providing an important service to consumers that use our platform," he said. The world's largest selection of tickets is now at your fingertips - find the perfect tickets today with the viagogo app. We care about accuracy. Viagogo's business model In 2020, Viagogo were fined $7 million in a court case brought on by the ACCC. Including any such items constitutes a material breach of these terms and conditions. If the Seller is required to account for Tax on the sale of the ticket, the Seller should include the Tax (i.e., total) when setting ticket prices on the website. NSW Fair Trading announced in July 2021 Viagogo was under investigation for potential breaches of the Fair Trading Act and ACL. Here are our four CHOICE tips for safe ticket buying. Also, if the name of the band or performers appears in a black box on that same website, followed by the word tickets, do not buy. The Viagogo Refund Class Action Lawsuit contends that Viagogo's action is in direct violation of the company's stated policy. Viagogo faces lawsuit over denied refunds - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. you or your sponsor have advised the Department that you are no longer in a relationship and you will no longer be pursuing a Partner visa. Viagogo is refunding people who bought tickets to events that have been permanently cancelled due to coronavirus - or giving them a "125% voucher". Fair Trading minister Eleni Petinos said consumers have lodged 510 complaints since June 2018, with claims of "tickets being sold at hugely inflated prices". You may also have extra rights in your state or territory. In proceedings brought by the Australian Competition and Consumer Commission (ACCC), the federal court found the Swiss-based company had made false and misleading representations when reselling tickets to live music and sports events. 5.4 Making Adjustments. If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times.