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I want to return my goods, what are my rights? Viagogo and StubHub, which are in the middle of a troubled $4bn (2.9bn) merger, have previously come under fire for a series of controversial business practices, including breaches of consumer. Otherwise the seller may reject your claim saying that you have 'accepted' the tickets. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. Welcome to Amazon Seller Central Here is what happened. 2.14 Substituted Seat Locations. Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. When We receive an offer by PayPal, We will obtain an authorization from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. How can Viagogo get away with charging such big fees? 2.11 Ticket Fulfillment. We will also add sales or value added tax on our fees as applicable. Please remember that you will not be paid for this sale. This fee is displayed in the selling process and covers the cost of marketing your tickets to millions of potential buyers worldwide. Report. Viagogo Fees & Review 2023: Is it Legit, Reliable or a Scam? You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. Start selling with Amazon. Viagogo Reviews - 1,772 Reviews of Viagogo.com | Sitejabber viagogo - Buy & Sell Concert, Sport & Theatre Tickets In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. 6.3 Allocation of Risk. Viagogo should be the subject of a full criminal investigation.. We endeavour to rearrange delivery with the customer or arrange a collection point. Walker said the test purchases were indisputable evidence of speculative ticketing, which is fraud. @vrbavojtech. A Viagogo spokesperson said: 'This customer successfully bought and sold tickets using Viagogo and we are satisfied that this situation is resolved, after he recently confirmed in an email to us that he had located the nominated bank account, in his name, which contained the sale payments we deposited into it in November last year. Copyright (c) 2006-2023, viagogo AG. Can I deliver the tickets using a different delivery method? 2.15 Claims under the viagogo Guarantee. Viagogo Reviews in New York City, NY | Glassdoor Viagogo Engaged Employer Overview 281 Reviews 5 Jobs 221 Salaries 180 Interviews 50 Benefits -- Photos + Add a Review Viagogo New York City Reviews Updated Aug 16, 2022 Find Reviews Clear All New York City, NY Area English Filter Found 16 of over 281 reviews Sort Popular Popular COVID-19 Related Job Title. Visit the Payment Methods section to update the details. Yes No Contact Customer Support Regional Settings You also say that despite being in contact with them for months, Viagogo only recently told you which bank the card that the money had gone to was with, which was what triggered your memory of the old account. via gogo, viagogo.com | mycashbacks.com Ensure the debit/credit card details you provided are for a valid card with an expiry date in the future and sufficient funds to cover this order. If an event is rescheduled to another date, your tickets should be valid. This is Money is part of the Daily Mail, Mail on Sunday & Metro media group. viagogo - Buy & Sell Concert, Sport & Theater Tickets Welcome to viagogo Help Centre Customer Support View FAQs For Buyers For Sellers Selling tickets Sending tickets Receiving payment Cancellation Questions Managing My Account About viagogo Selling tickets How do I sell tickets? Best Shopping Deals In the know quiz 2.4 Listing. If you have added a new payment method, remember to click on the "star" icon to make this your default method for getting paid. that provides clear information on your rights offering simple solutions to solve your everyday consumer problems. 3.2 Other Information. I entered the incorrect email when registering, how do I change it? The fresh allegations focus on more than 1m worth of tickets for gigs across Europe, at least some of which were advertised by a Madrid-based company with connections to Viagogo. Check out our video below for advice on how to avoid ticketing scams. Viagogo, based in Geneva, Switzerland, has not disclosed details of its . viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. Peter Hunter and David Smith were jailed in 2020 after being found guilty of four counts of fraud including one related to speculative selling, following a 2016 Guardian investigation. 9 Dec 2022 - Seller Support Associate . viagogo Pay & benefits reviews - Indeed And even if you don't save your details, lots of computers and mobile phones will 'auto-fill' addresses and card details that you have previously entered when you are filling out your payment information. 1.4 Modification. For example, if you bought tickets for the front row and ended up sitting near the back. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. 3.4 Indemnity. 6.10 Notices. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. By using our Site, You agree to accept this Agreement. 2.8 Pay & benefits. If youre not offered a refund, you dont have to accept this situation. viagogo - Buy & Sell Concert, Sport & Theatre Tickets The information provided by Viagogo for GES is incorrect but the Guardian has established an link between the two companies. buyers felt they were not provided with full upfront terms and conditions of the ticket, or relevant details about restrictions including resale restrictions. You have fewer rights if you purchase tickets from a secondary ticket seller, like Viagogo. viagogo - Buy & Sell Concert, Sport & Theatre Tickets Help Centre Customer Support View FAQs For Buyers For Sellers Selling tickets Sending tickets Receiving payment Cancellation Questions Managing My Account About viagogo Selling tickets How do I sell tickets? How to spot a fake, fraudulent or scam website. And the viagogo 100% order guarantee covers both buyers and sellers, so rest assured, we've got . Contact your bank or credit card company to verify the authorisation of payment to viagogo. Viagogo: Reviews, Complaints, Customer Claims, Page 8 | ComplaintsBoard The Sellers and the Buyers are hereafter jointly referred to as the Members. . What a load of shit, this site needs to GO. viagogo - Buy & Sell Concert, Sport & Theater Tickets It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. Selling a type of mobile ticket and transferring it to the buyer. Musicians condemned Viagogo amid renewed concern about resale websites, which allow fans but also professional ticket touts to sell on music, theatre and sports tickets for profit. Does Viagogo pay their employees well? In April the Competition and Markets Authority (CMA) threatened it with legal action for. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. 1. After you raised a dispute did paypal stop or refund deduction from card? M.B, via email. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. How to overhaul your portfolio and make your money work harder, The secret to becoming an Isa millionaire? Another option you can try if you are looking for an alternative to Viagogo is Ticketsnetwork. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. If I hadn't noticed before the parcel was actually delivered, the person living at my old address may well have received a free dress, and I may not have got a refund. Viagogo: 623 questions (page 10) on Australia's largest opinion site ProductReview.com.au. 2.7 Payment Authorization. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. Read more in the Viagogo ACCC media release Responsibilities of ticket resellers About ticket resellers A ticket reseller is a business that resells event tickets that have previously been purchased from a primary ticket seller. Once the Buyer finds a matching ticket, the Buyer notifies viagogo with an "offer" that the Buyer is willing to purchase the ticket. If the face value has been reduced by the organiser, the refund will be for the discounted face value price paid. Viagogo: MPs warn music fans not to buy from ticketing site 6.8 All Sales are Final. Clear. viagogo - Buy & Sell Concert, Sport & Theatre Tickets Shortly afterwards, event organisers received orders for the same quantities, in Walkers name. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. Can I deliver the tickets using a different delivery method? If you can't make the rescheduled date, then you're entitled to a full refund. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. Borrowing on cars balloons to record levels: Some 41BILLION was locked up in motor finance last year - is this a worry during a cost-of-living squeeze? You also agree not to separately contact the Buyer at any time for any reason. Get a discount code to save on your internet security, Listen to podcasts and books for less with these offers, Get the ultimate broadband and entertainment bundle, Get great deals on existing and new plans, Have a clean house and save money with these offers, As chip designer Arm chooses to float in US Ex-chancellor warns London stock market now 'less attractive'. We do not write articles to promote products. 4.3 Sellers Shall Not Include Promotional Material with Tickets. How can I change my bank details for my resale order? The judge issued an injunction which prevents . Ticket listings are a representation of actual seat location. Walker said it was essential that the Switzerland-based company now remove GES SL listings and said a criminal investigation may be warranted. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. StubHub sold $4.75 billion in tickets last year, taking in $1.1 billion in fees, according to eBay's annual report. See all 12 articles. it has been almost 3 months now and I have not received a concrete answer from them regarding my payment. Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, attorneys, agents and employees, harmless against all liabilities, costs and expenses (including reasonable attorneys fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, attorneys and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. From 17 January, it will have to make changes such as identifying when sellers are. Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. 1 Amazon internal data, FY2021 survey of 21.2K U.S. multichannel sellers. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. Viagogo accused of listing non-existent tickets on behalf of seller 1 Complain to the ticketing website. Consumer rights is a division of Which? If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. Theres a problem with my wedding venue or supplier - what are my rights? To post a ticket for sale on viagogo You must first register with the Site. Viagogo aims to provide ticket buyers with the widest possible choice of tickets to events across the world and helps ticket sellers ranging from individuals with a spare ticket to large multi-national event organizers reach a global audience. Artists whose tickets have appeared on Viagogo under listings placed by GES SL, said they were appalled by the ease with which industrial-scale ticket touting continues unchecked. Seller 5 reviews; Agent 2 reviews; Administrator 1 review; Call Center Representative 1 review; viagogo reviews by location. Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. Keep records of all your correspondence, take screenshots and gather any other evidence in support of your refund claim. Please note this does not include any sales or value added tax that may be payable on viagogos fees. How do I unsubscribe from your newsletter? Selling ticket FAQs. According to anonymously submitted Glassdoor reviews, Viagogo employees rate their compensation and benefits as 2.8 out of 5. . What is the viagogo complaint handling process? viagogo - Buy & Sell Concert, Sport & Theatre Tickets Is it safe to purchase tickets through Viagogo or another broker? Say that you only used the tickets because you have a duty by law to keep your losses to a minimum. I made a 32k loss when I sold my parents' house in 1989: Can I still use it to cut a capital gains tax bill now? The tickets were bought and sold online, using the Viagogo fan resale platform. And if life throws you a curveball - we give you the freedom to change your mind and resell your ticket, safely and securely. Before taking this step we advise that you take a look at our advice on writing a letter before action. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. You also warrant that you own the tickets and are authorized to transfer or resell the tickets. Buying tickets to events | ACCC MoneySavingExpert founder Martin Lewis has urged concert-goers not to buy tickets from the secondary ticketing website Viagogo after it was threatened with court action by the competition watchdog. Controversial website Viagogo scalps tickets for a John Farnham cancer Luckily I spotted this in time and managed to get the parcel diverted back to the sender and refunded. How much does Viagogo pay per year? When We receive an offer by credit or debit card, We obtain an authorization from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. If Viagogo does not tell you about a restriction on a ticket, it may not be honored at the venue. This fee will be deducted from your payment. But, if you plan to do this, you must tell your ticket seller in advance. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. Sharon Hodgson, the Labour MP who co-chairs a cross-party group investigating ticket abuse, said: It shouldnt be for campaign groups, artists, venues or promoters to monitor a secondary ticketing website to ensure that it is acting legally. We only recommend purchasing tickets from AXS.com, the AXS contact centre, the venue box office, or the official venue . Can anyone help me? Your experience can help others make better choices. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. Phoenix Suns Tickets. Viagogo doesn't sell tickets themselves, but provides a platform for resellers to sell tickets, in a similar way to Ebay or Gumtree. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. Make them aware of your experience and the complaint youve made. If you click on them we may earn a small commission. Buyers: viagogo charges a service fee on top of the ticket price. In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. To sell tickets, a Seller lists the tickets in the Site database. All of this is happening on the Competition and Markets Authoritys watch, he said, referring to previous efforts by the consumer watchdog to crack down on speculative sales. | Read 12,461-12,480 Reviews out of 30,829 It has ordered Viagogo to sell StubHubs international business, including the Spanish operation at the centre of fraud allegations, to satisfy competition concerns. However, the Members are the sole decision-makers in finalising the sale or purchase of the Tickets. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. Pay by PayPal, a free service to pay online without sharing your financial information. 4.1 Double Posting and Removal of Tickets. I got food poisoning while eating out, can I get my money back? Ratings by category. Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. But, it's unlikely you'll be able to claim back any additional expenses such as travel or hotel accommodation in the event of a cancellation. Mixing up card details may feel like a silly mistake, but it is one that is very easy to make. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. This charge is in addition to the amount originally paid for the tickets. Join the 36,151 people who've already reviewed viagogo. 'Our multi-step security process to ensure the validity of account changes, including the input of any bank details, to protect our buyers and sellers is only one part of the assurances we provide. 7.3 Additional Policies. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.10 and 2.15, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency).