6 December 2011, 'I've not been told what is happening but it's really busy', 'I've been in and out a lot recently, can't fault them', 'My care was discussed and information was clear', 'The most positive thing is that I know that when there are hiccups they will be sorted out and I will be listened to'. Dudley I would recommend you, thankyou again. Not all managers had the right skills and abilities to run services providing high-quality sustainable care. The HSE said its intervention followed concerns about Covid-19 cases among Mitie employees at Russells Hall and its letter outlined how health and safety law had been breached. In partnership with the Choose Well campaign, we are helping you get the best possible treatment by selecting the service that is right for you. People told us that they were happy with the care that they had received at the hospital. We have shared your compliments with the team and senior leaders who will be thrilled to hear of them. the service is performing badly and we've taken enforcement action against the provider of the service. Wed also like to use analytics cookies. A fantastic level of care was provided for my daughter while here. Overall, this trust was found to require improvement, although we rated it good in terms of having caring staff, and effective services. Patient Experience Team. Thank you again you are true angels, Report review titled Reassured and put at ease as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rating our services as 5 star. The trust have worked with us and have kept us informed of developments and changes. All rights reserved. We carried out an out of hours, unannounced, focussed inspection. Thank you for taking the time to tell us about your experience at our hospital and rate our services I then come down with a pneumonia on my chest. You canread more about our cookies before you choose. This meant that shortfalls were identified so that improvements could be made. Bed & Breakfast []. 4 July 2012, Termination of Pregnancies Review Report published 8 June 2012 for Russells Hall Hospital - PDF - (opens in new window), Published WebWe offer a 24 hour stroke service at Russells Hall Hospital. If you would like to discuss your concerns further, please contact our Patient Advice and Liaison Service (PALS) by freephone 0800 073 0510 or email dgft.pals@nhs.net who will be able to direct you. The staff in A&E were very friendly and helpful and in no time at all, had my wound washed, stitched and dressed. One of the questions was about peoples experience of the service, 382 said 'great', 108 people said 'satisfactory' and 13 people commented 'poor'. As a long-standing member of our hospital board, Mr. Russell has been instrumental in our strategic plan and steadfastly supports our vision to become a Our mission is simple: Being the best because, we care. We remained concerned about how quickly and appropriately staff were responding to patients with serious and deteriorating conditions. The Dudley Group NHS Foundation Trust operates acute hospital services from three hospital sites: In addition, the trust provides community services in a range of community facilities. It has developed as an independent organisation, and is now contracted to provide its services by Dudley Health Authority. The complaints were analysed to look at trends, for changes to be implemented. The trust runs services at Russells Hall Hospital, Corbett Hospital and the Guest Hospital. WebMaps & Directions. Read about our approach to external linking. It aims to benefit both patients and the healthcare system by reducing waiting times and hospital admissions, where appropriate. These were: Further information in relation to the 19/20 CQUINs can be found below: Ambulatory emergency care guide: same day emergency care clinical definition, patient selection and metrics, Same Day Emergency Care CQUIN specification, Same Day Emergency Care CQUIN 2019/20 audit collection tool. I'd also like to thank the cleaning staff lady who alerted a nurse for me when I couldn't reach the emergency button because my son was in a comfortable position where was just about able to breathe. Like us on Facebook http://facebook.com/DudleyGroupNHS/Patient Advice & Liaison Service: 0800 073 0510 Dudley, West Midlandsdudleygroup.nhs.ukJoined November 2009 1,201Following 7,496Followers Tweets Tweets & replies Media Likes The Dudley Groups Tweets The Staff were still unable to describe what fit to sit meant or any criteria for this assessment and patients were left unattended in this area. All the best and take care. WebWhat companies run services between Dudley, England and Russells Hall Hospital, England? the need to embed a culture of learning from incidents, how the trust uses and reviews mortality data, the system for bed management and patient flows, embedding patient experience in the organisations learning and strategy. They told us that this had led to a poor culture and working environment where some staff told us thatthey felt fearful and disempowered. Our mission is simple: Being the best because, we care. Guest hospital is a satellite hospital which offers additional outpatient facilities. 12 July 2019. The diagnostics service was not up to date with the most recent ionising radiation regulations. You can search by name or top speciality. It is great to hear that you received excellent care and treatment in the Emergency Department. We rated it them as requires improvement because: Published We have shared your kind comments with the team who will be pleased to learn of them. ALEXANDER CITY, Ala. (WSFA) - Russell Medical Center in Alexander City announced a multi-facility expansion project. This means there is low to moderate transmission of COVID in the community. WebRussells Hall Hospital provides urgent care, medical care, surgery, children and young people services, maternity services, outpatients, diagnostics, end of life and critical care services. Again thank you and i would recommend this hospital to all my family and friends. For Covid-19 Test Results or Patient Portal registration please call the number below. Our rating of well led was requires improvement overall. Inspection Report published 15 March 2011 for Russells Hall Hospital - PDF - (opens in new window), Published Every member of staff I encountered was friendly professional and put me at ease. AMU has junior doctors in various stages of their training, including FY1, FY2, Core Medical Training (CMT), Acute Care Common Stem (ACCS) trainees and Trust doctors. If you need sub-specialty input, you will then be referred to different specialties. DY8 4HZ, In We are continuing to monitor progress against these. Rowley Regis, We use this information to improve our site. Allied health professionals made up the largest group of staff required for imaging services. Published AEC was well run and escalated patients that they couldnt manage. My family and I would think to thank every single staff member in Children's ED, resus and ward C2 for looking after my 1 year old son. Close menu, I just want to say a massive thank you to the kind nurses who made me feel at ease and understood how nervous I was. aec russells hall hospital. WebRussells hall hospital: 39 Employee Reviews Review this company Job Title All Location United Kingdom39 reviews Ratings by category 3.6 Work-life balance 3.3 Pay & benefits 3.6 Job security & advancement 3.4 Management 3.7 Culture Sort by Helpfulness Rating Date Language Found 39 reviews matching the search See all 42 reviews Health Education England will join us in April 2023. Following streaming or triage in emergency departments (EDs), Specialists (e.g. I replied that I knew this. After completing the form and handing it in, the receptionist seemed alarmed and asked about my symptoms. Staff continued to be frustrated at the focus on sepsis and did not fully engage with the need to assess for sepsis. We are thrilled to hear that you were pleased with the service received from our staff during what must have been a worrying time for you. WebAt Broward Health Medical Center, we are dedicated to the health of the communities we serve. There are six bands within the monitoring system so this Trust had a relatively lower risk. Staff on the emergency department demonstrated a good understanding of the triage system and felt they had enough support and information on the triage process and system through-out our inspection. Staff provided emotional support to patients to minimise their distress. They suggested I phoned 111. 5 years ago, My nan was brought up to A&E on the 30th November 2017 she came by ambulance and was treated with such care and consideration, we were very impressed by the speed of the service. All the best with your pregnancy and take care. Patient Experience Team, by That username is already taken - Posted on 19 May 2022, I accidentally dropped an Angle Grinder on my shin at home on Saturday morning Your information helps us decide when, where and what to inspect. Each report covers findings for one service across multiple locations, an inspection looking at part of the service. B65 8DA, In All the best and take care. Learn more. Our rating of caring was good overall. We visited the accident and emergency department, the emergency assessment unit, the isolation ward and the trauma and orthopaedic ward. Thank you for taking the time to provide your feedback at what must have been a stressful time for your family. 30 July 2013, We found that people received care that met their needs. This caused me to get upset and concerned and seeing this a nurse came over to me,calmed me down and reassured that I was going to be fine and it could be fixed.All staff were friendly and helpful and honestly couldn't fault any of them All the best and take care, The trust MUST ensure all service users are safeguarded and protected from abuse and improper treatment. The Dudley Group of Hospitals, which runs Russells Hall, said it was proud to have protected patients, visitors and staff throughout the pandemic and had some of the lowest rates of hospital transmission of Covid-19. We took this action as we believed people will or may be exposed to the risk of harm if we do not do so. We don't rate every type of service. Information was available for people to read if they chose to. For common health problems visit your pharmacist, GP or walk-in centre. Keep 999 and A&E free for serious and life-threatening conditions. Pensnett Road, Dudley, West Midlands, DY1 2HQ Staff were not always using clinical judgement alongside NEWS scoring criteria. About: Almost 12% of people coming to A&E received no treatment, just advice. We further focussed on the areas of assessing and responding to patient risk, nurse staffing, medical staffing, leadership, governance and risk management. Our hospital brings together high-tech state-of-the-art technology for improved Any other browser may experience partial or no support. TheSDEC Community online workspaceis a collaborative platform designed for teams and providers to share best practice, access information and guidance, and raise questions to the national SDEC team. The nurses there found out I hadnt even seen a midwife yet despite chasing (as I'm an out of area patient) and instantly sprang into action making sure I'd had all the required tests and booked in correctly, each member of staff were friendly and caring. In January and February 2018, we took enforcement action against this provider under Section 31 of the Health and Social Care Act 2008 by imposing urgent conditions upon their registration. Call our main line for general inquiries. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. People told us that staff had told them what was happening, so they were fully aware of what investigations or treatments they were waiting for and what their treatment would be. One person said 'If I wanted to complain I would go to the chief executive, but I have no complaints here'. We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels: Outstanding Russell Medical has been accredited by The Joint Commission since 1959. Can Nigeria's election result be overturned? The 55-bed hospital was built [], Since 1923, Russell Medical has provided valuable services and resources to advance the health status of the communities we serve. Russell Medical | 256.329.7100 | 3316 Highway 280, Alexander City, Alabama 35010, Russell Medical Orthopaedics & Sports Medicine. The trust MUST ensure that staff record an accurate, complete and contemporaneous record of the care provided to patients. Requires improvement Send your story ideas to: newsonline.westmidlands@bbc.co.uk, Ministry of Defence confirms what caused 'sonic boom' that shook the Midlands, Country music club returns to Stourbridge pub after 50 years, Special police stop and search powers to continue for another eight hours across Birmingham, Senior Labour MP says she contacted police over threat, New data reveals train commuters spend up to 2450 more a year than car-owning colleagues, Virtual Reality used to soothe anxious 15-year-old with curved spine before surgery, Street fighting in Bakhmut but Russia not in control, Russian minister laughed at for Ukraine war claims. Located in the main lobby of Russell Medical. Staff were really lovely. Inspection Report published 4 July 2012 for Russells Hall Hospital - PDF - (opens in new window), Published 17 October 2018. They didnt look to see what information had been recorded but asked what my symptoms were. The trust has approximately 669 inpatient beds, 31 escalation beds and 152-day case beds. visibility, This means that some features of Care Opinion won't work, We recommend you enable JavaScript in your browser and then. Mitie is a facilities management company, and Sue Lowe, from the Unite union, said staff employed by the firm worked throughout the hospital on boilers, ventilation and other services. She was sent to AEC where she waited a short while for bloods, had a feinting episode whereupon the alert buzzer was called and the staff excelled in providing emergency care. The national SDEC model builds on previous improvement work in ambulatory emergency care (AEC) services across the NHS, with the aim of providing a consistent approach to patient pathways. The trust MUST ensure that all systems and processes in place to identify and manage patients with deterioration effectively are followed. Staff cared for patients with compassion however, patient dignity was sometimes compromised. Medical secretaries: Bev/Ruth (ext. These clinics provide patients with the opportunity to be reviewed by a senior doctor. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. A 15.6 million medical unit has opened at Russells Hall Hospital to help ease pressure on A&E services. Record all patient activity in EDs, urgent treatment centres and SDECs using same day emergency care data sets. The money will go towards some large-scale developments centered on geriatric medicine and enhanced opportunities for senior citizens. AEC/RAB (ext. I wouldnt hesitate to re commended Russells Hall to give birth in. We are continuing to monitor progress against these. At least one standard in this area was not being met when we inspected the service and, Find out more about our inspection reports. Mill House Coffee is []. Staff were still not always using clinical judgement alongside NEWS scoring criteria. They really invested time in me and understanding me. Change my preferences Diamond also services this route every 20 minutes. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. a poor culture and working environment where some staff told us thatthey felt fearful and disempowered. the service isn't performing as well as it should and we have told the service how it must improve. Managers appraised staffs work performance to provide support and monitor the effectiveness of the service. review titled Amazing staff can't thank them all enough! For more information on ratings, please visit medicare.gov. Who has Care Opinion told about this story? AMU has in-house vascular ultrasound for conditions like suspected DVTs seven days a week, run by Vascular Sonographer Corinna Gomm and Mostafa Heydary. Some patients told us that they were uncomfortable staying in these areas for longer periods due to the design of the areas and the number of temporary staff who worked in the areas. Russell Medical serves patients in a seven-county service area, including Tallapoosa, Coosa, Elmore, Talladega, Clay, Lee and Chambers counties. The service made sure staff were competent for their roles. AEC is part of the Same Day Emergency Care (SDEC). Core services provided at Russells Hall include urgent care, medical care, surgery, children and young people, maternity, outpatients, diagnostics, end of life and critical care. Russell Medical is a progressive, not-for-profit, acute care facility serving the needs of east central Alabama since 1903. the service is performing exceptionally well. Such a lovely Dr and an asset to the hospital. the service is performing well and meeting our expectations. The nurse was very friendly and instantly put her at ease whilst performing an ECG, she then went straight to X-ray and was called through within moments, again, kind, caring and thoroughly dignified experience. The electronic tracking system did not allow for patients to be easily located within the department. Our inspection of The Dudley Group NHS Foundation Trust included Russells Hall Hospital, Corbett Outpatient Centre and Dudley Guest Outpatient Centre. The service treated concerns and complaints seriously however, complaints were not always responded to within appropriate time frames or learning effectively shared. A company working in a hospital has been found to have broken Covid safety laws after a significant number of staff caught the virus. The firm said it had complied with the order and the safety of staff and patients was its top priority. The trust must review its capacity in phlebotomy clinics as this is seen as insufficient. Please be assured that your kind comments have been shared with the team and senior management who will be pleased to hear of them. 3136/3139) Vikki Thompson, AMU (ext. 15 March 2011, In We are pleased to hear that you were impressed with the care and treatment you received with us. In January and February 2018, we took enforcement action against this provider under Section 31 of the Health and Social Care Act 2008 by imposing urgent conditions upon their registration. Only low was that when my transport came for me non of the staff were around for me to thank in person for an excellent job in getting me well I was looked after from the time I arrived until the time I left by very compassionate members of the team. All the best and take care. Report review titled Poor communication at reception as unsuitable, Thank you for providing feedback about your experience of the Dudley Urgent Care Centre. there are some services which we cant rate, while some might be under appeal from the provider. Staff feel able to develop their own ideas and have confidence that the trust will support them. ", Inspection Report published 28 March 2013 for Russells Hall Hospital - PDF - (opens in new window), Published This affected the safety and management of patients. NX West Midlands. We were confident that these could be achieved quickly.Key findings related to the following: Published After being discharged yesterday I had spent a month in your care I phoned 111 and after a series of questions, they booked me an appointment at RH A&E. Under this care model, patients presenting at hospital with relevant conditions can be rapidly assessed, diagnosed and treated without being admitted to a ward, and if clinically safe to do so, will go home the same day their care is provided. the service isn't performing as well as it should and we have told the service how it must improve. The trust has responded well to the Keogh review in 2013. Outpatient services are also provided at the Corbett and Guest hospitals. The trust MUST ensure that specialist clinical expertise is secured to ensure expertise across the emergency department. All the best and take care. We found that appropriate support was offered to ensure that people received the nutritional meals and fluids that they needed. WebRussells Hall Hospital jobs Sort by: relevance - date 19 jobs Cleaning Supervisor Mitie 2.9 Dudley DY1 11.14 an hour Full-time Responsible for a front of house catering team, All the best and take care. The ophthalmology clinics require review to ensure that all patients are followed up as required and that there is capacity for these clinics. At least one standard in this area was not being met when we inspected the service and [Very happy with 'Staff attitude'] I visited out of hours yesterday after phoning 111 and being advised to. Official information from NHS about Russells Hall Hospital including contact details, directions, opening hours and service/treatment details Accident and emergency services - Russells Hall Hospital - NHS The trust has established ongoing practice and review systems to ensure that the management of prevention of these infections continues to be monitored closely. We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. Caring for your child and their burn injury, Shoulder injury soft tissue and fracture, 98% of patients to be seen, treated and discharged within four hours, Ambulance turnaround times have been improved dramatically, Ground floor, west wing, Russells Hall Hospital. Patient Experience Team. In AMU, you will also be reviewed by therapy services if necessary. Bus operators. The environment was clean and people we spoke to confirmed that this was what they had experienced when they used the services available. the ability for patients to be assessed, diagnosed and start treatment on the same day, improving patient experience and reducing hospital admissions, avoiding unplanned and longer than necessary stays in hospitals, resulting in lower risk of infections and de-conditioning for patients. The regional union officer said she was "shocked" when she visited the offices, claiming she saw furniture left in corridors, no social distancing, no signing in mechanism or hand sanitiser available. Also thank you to the lovely staff of russells hall A&E. You can search by name or top speciality. They said 'I could not have been treated any better anywhere, its all first class' and 'I have been treated above and beyond the call of duty'. There were no clear criteria for patients that could be put into the fit to sit areas of the department. Since the last review, we have continued to monitor the trust and progress against their action plan. During 19/20 there were three CQUINs for SDEC. skip navigation We are overwhelmed and thrilled to make this momentous announcement, Russell Medical President and CEO Jim Peace said in a news release. The Dudley Group was the first trust in the area to be awarded Foundation Trust status in 2008. Report review titled Amazing birth experience as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. We found that the number of infections had reduced since November 2011, with lower than expected numbers per month. I was then asked to sit in an isolated area, which was not a problem. We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. There are a number of areas of good practice in the trust, which should be encouraged. Following your discharge home, an electronic discharge summary will be sent to your GP giving details of investigations and treatment on the unit, with details of medication changes, medications on discharge and any recommendations for follow up and referrals. I was really apprehensive about attending A&E for my mental health but I'd feel able to attend again if I ever needed too. It will include an independent living community of 26 single-family cottages, as well as an assisted living facility with 32 residential units. Some patients with suspected sepsis were not identified or managed appropriately. Russells Hall Hospital provides urgent care, medical care, surgery, children and young people services, maternity services, outpatients, diagnostics, end of life and critical care services. Visit https://www.careopinion.org.uk I visited this hospital for my mental health which I naturally was very fearful of, but I really shouldn't have been. DY1 2HQ, Posted via This was based on our findings of previous inspections and to monitor compliance of the conditions that we had previously imposed on the trusts registration. Published Staff we spoke with did not realise this. The Dudley Group NHS Foundation Trust, Download full inspection report for Russells Hall Hospital - PDF - (opens in new window), Published Russells Hall Hospital / Accident and emergency AEC can be a busy unit, but we aim to make your journey through the acute unit as smooth as possible. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. AMU operates closely with ED and admits medical patients 24 hours a day, seven days a week. Following this inspection, we imposed an urgent condition to safeguard patients safety immediately following the inspection.
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