The toilets are extremely dirty as well as the showers. However I have a major issue with the classes that are run as well as the management of the club. Could not be happier since I have moved to truegym The classes are run by professional instructors that continue to coach and push you during your class, Very clean and the staff are very helpful but its far to busy at peak times you have to wait to use most of the weights and machines cheers graham jones. Find out how we combat fake reviews. Contact your local truGym via our online contact form. This gym offers friendly staff with excellent personal trainers. They dont tell you that though so youre surprised with a hefty bill and then told you have to pay it. Their finance company, Harlands, make it difficult for anyone wanting a refund and good luck with getting a reply from any of the owners. This gym is great! Great gym that everyone feels comfortable and Staff are an asset to the place. the gym is very clean, the staff are very friendly and always up for a laugh! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. A wide variety of equipment to suit your personal needs. The list of kit faults is long much of which needs either a battery ,spanner or Allen key However management dont seem too concerned about walking around and sorting it outWeb sight is not up to date and the terms and conditions are un obtainable, gym location list is wrong Ipswich is not even listed and thats a just a 30 second input job, Trugym Gateshead Plenty of equipment and never have to wait to get on a machine. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Your email address will not be published. I feel management from headquarters need to look into it as a lot of people at the Luton gym are unhappy. I am stuck at this gym as it is the only ladies gym so there is deffinately a market for one . Companies can ask for reviews via automatic invitations. Your experience matters. | Read 101-120 Reviews out of 258 I'm really disappointed that the Les Mills classes were stopped without any form of surveying or feedback from gym members. ?TruGym this is unlawful and action is being taken. The gym in Luton in Parkstreet are forever changing staff . Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The machines, if broken are repaired quickly. AVOID LIKE THE PLAGUE. Fantastic facilities. The money left my account and from that date I have never heard anything from them. We use cookies to ensure that we give you the best experience on our website. This year I registered again with a different email address. Friendly staff. I cancelled my membership 2 months ago due to not using the Gym but their agents, Harlands, attempted to continue taking payments and send very aggressive letters by email demanding payment plus large add-on charges. Anyone can write a Trustpilot review. Im going to have To cancel direct debit. Very clean with a good atmosphere and equiptment maintained to high levels. Trugym luton are refusing to refund me 200 of my hard earned cash! Date of experience: 19 February 2018 I wouldn't approach them as they're working with people when I see them.There is never a queue for equipment apart from the floor mat area. | Read 241-259 Reviews out of 259. Staff beyond rude ! All rights reserved. A positive and social environment to train and meet people. Good luck TruGym you are going to need it! A week ago he tried again to kick everyone out at half 11 and Myself and a few others refused and as a result he cancelled all our memberships and banned us from the gym. So after this poor attitude we asked how much it is to try the gym out, it is a whopping 16 which is way too expensive to attract new customers.The staff also don't really have a clue about what they are doing. He said he cannot remember the last time he did any training - it has been at least 2 years (and you can tell, the classes are a world apart from other Les Mills classes in other local gyms!!). Not all members have access to phones/tablets perhaps a notice board with weekly timetable of classes blown up big for members to view prior to booking classes would be useful.Details of personal trainer would be advantageous.Thanks, All round very happy with Trugym but it does get quite busy and think it could do with some expansion. The gym facilities are acceptable but the manager at the Luton branch lacks so qualities needed to manage the business. After trying to negotiate and explain that if I like the experience I was going to be joining for the year at 38 per month I was still shunned and advised I would have to pay 16 for a day pass. Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. Verification can help ensure real people write reviews about real companies. Pay a little bit more and go somewhere decent ! The staff are more interested in their weekend plans than theirmembers. | Read 81-100 Reviews out of 264 Told the main desk I was receiving a poor service from my current gym and would like to try out the Thorpe bay facilitys for an hour to see if I liked it. Join the 268 people who've already contributed. 3 weeks later and no contact from the Manager at Trugym (despite me ringing 5 TIMES and leaving messages to return my calls) I went back to the gym, only to be informed, by the manager, that he knew nothing about it, had never received my bank statements so assumed they were lost, and claimed he had not received any emails! It goes against our guidelines to offer incentives for reviews. I'm sure there will be better gyms in whatever area you are in, so I'd avoid this place just in case they decide to close another club, because no one will be told until it's closed. The classes are great, but tend to be morning or tea/time evening, and not much early afternoon when I'm free.Overall I'm very happy with trugym! i m not only writing my concerns here but i am also taking it to citizen advise beaure or somewhere it matters. It is quite literally impossible to make a complaint or voice any issue and actually receive a response from this terrible company!! Stockton On Tees - AVOID!! Here are 8 tips for writing great reviews. It would also be good to have some hit classes in the morning at 6. Please bear in mind that was at 18:30 in the evening and I only wanted to try for an hour. Joined for a month at the Keighley branch in August 2013. Join the 269 people who've already contributed. Head office failed to respond to emails! A relaxing atmosphere also with the benefits of the jacuzzi and sauna. 0 star! *Paying your bill on the phone with a customer service representative incurs a $5 processing fee. woodland hills market owner; warframe norg brain without bait; firefighter class a uniform pin placement. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Fitness & Weight Lifting Fitness centre TruGym TruGym Reviews 272 Poor 2.0 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 29% 17% 12% 2-star 8% 1-star 34% Filter Sort: Most relevant Waleed 1 review GB 5 days ago Huddersfield gym- horrible service LACK OF CUSTOMER COMMUNICATIONI absolutely love TruGym and spending time there. Plus, you avoid the $5 phone payment processing fee. 1/pool too cold to use from me joining in November to February. kept it quiet from staff aswell ! I got nothing. Consistently fail to keep to their own opening and closing times. I accept that but since then I have continued to book Tru Combat and attend this class and yet I continue to receive the same email reminder.The staff have said 'ignore this' but it still keeps happening.Many thanks, Good functional gym but moving forward things to improve:Air conits been exceptionally hot in there recently. We use dedicated people and clever technology to safeguard our platform. Word of the wise don't join trugym chatham they keep giving opening dates and failing to meet them theyve taken money of mine for a gym that isn't open and not paid it back which is theft in my book and not replied to any of my emails or messages on Facebook. Even spend time trying to find a locker that works!PRO's / The gyms open times are good. Your experience matters. Unfortunately, altough I think the Gym itself is ok, I would advise everyone to avoid signing up with them due to their payment company. Consistently fail to keep to their own opening and closing times. I tried conversing with someone on their FB page but they were clueless as well, telling me 'i hope things have been resolved??' Absolutely the poorest new customer relationships ever!! A great selection of cardio, strength, resistance and functional equipment to suit all ability levels. Trugym chatham disgraceful customer service.ThIs gym was still not open dispite date after date of saying it would be.using the excuse it's a health and safety issue.For a company that has fingers in a number of pies mostly gyms,you would think they would get it right.To make matters worse they only informed some members TrugymStop taking payments from new customers when you know full well that you are closed !!!! Already too busy at peak times and recruiting for new members at local university.AC is not good enough during Summer months. Weekends could do with music on a bit louder.Only real downside is weekday afternoons when classes are on, the music they have on for them is far too loud, u cant hear ya own music coz of this, which is pretty annoying or wud of been 5*. The changing rooms are always clean and the same for the showers! The number for the centre was not being answered, neither were emails. He failed to take any responsibility, stating that it was Harlands that needed to sort it out. Good luck TruGym you are going to need it! Unless you plan on joining trugym for the rest of your life, I'd find somewhere else Or work out in the park, where there is no membership fee or poor customer service. I requested to cancel my membership online as they instructed (because they hide their phone number so fewer people call) and got an automated response, still refering to my cancellation as a 'request'. 0 star! (Hairdryers available, body wash in the showers, 1 lockers that you get back, a private changing room and a disabled changing room) The gym has plenty of equipment and staff are always available, friendly and helpful. Awful!!! They put on load music then procede to shout over it. Finally. I complained because the Les Mills class I was attending was run by an instructor who admitted he had not done Les Mills update training for at least 2 years (it is required twice a year!) Head office: headoffice@trugym.co.uk Customer Services (direct debit): c.service@harlandsgroup.co.uk Parmjit Singh: trugym.parm@gmail.com / parm@trugym.co.uk Mobile number: 07979189309 Postal Address: Orchard Rising, Watling st, Rochester, England ME2 3UQ Facebook Community: https://www.facebook.com/trugymfail Parmjit (Parm) Singh Share this: TruGym Knowingly Breaks the Law Under the Consumer Rights Act If you buy goods that are faulty or pay for a service that isn't fulfilled you are entitled to a refund. | Read 21-40 Reviews out of 266 HiPlease accept our sincere apologies for the negative experience you've had with truGym. I went home and promptly sent another email to the address he gave me with all my details as an attachment, which promptly bounced back. Trugym is just at the level that suits me. Don't make the same mistake I did, seems a lot of their branches go under at a moments notice. 2023 Trustpilot A/S. The equipment is good and I find that any issues raised were dealt with quickly and professionaly. If you continue to use this site we will assume that you are happy with it. Always comes out on different days so I dont know when to have money in my bank for and dont realise its due until its actually came out. Your experience matters. The English lady with dark long hair, who I was told is the manager there, I found her quite abrupt and rude towards me. Completely unresponsive to emails. Appalling is an understatement for IpswichBe happy when my contract is up in October .Second hand kit ( I suspect from the closed Portsmouth gym)Leaking roof with buckets underneath. I never received any email.In March 2019 i decided to cancel my DD , I had an email from Harlands demanding for payment + additional Charges (25.00) for writing to me.I have spoken to the Branch , They told me that an email was sent out in Aug 2018 asking me to cancel from the TruGym web site which I never received , might have gone to Junk Mail .Then I have requested to cancel in March 2019 , now they demanding Payment of 79.98 and threatening to take me to court or Black list my Credit score .I have only used 1 or 2 months out 10 months payment .I have explained to them I have moved area and impossible to use the GymNo one seems to take notice, All they want is payment and i was told that I signed 12 months contract and they demanding 12 months payments I wish I have done bit of research about this Flesh eating Wolfs who cares about nothing but money People like this don't care other than how much money they make .There is no social care or humanity with this organisation .Please stay away from these Trugym at all cost .I have requested kindly to speak to the management explaining my situation that i have moved area and I can't continue with my membership and also i have paid 10 months membership without using their service but as of yet to date i have not heard nothing other than demanding for payments. I'd be in two minds about renewing my membership next year. Don't trust the staff at face value. Hi,There are no induction classes for new joiners on weekends. I wouldn't mind if the personal trainers approached me to tell me what they offer as it's something I would consider paying for. However, you are likely to be ignored. No on-duty lifeguard (is this actually legal!!!). Sticking dirty equipment, staff either disappear to back room for long periods of time or sit chatting to each other. It's a great gym for the price, but the free weights area is intimidating for new users, and also it's really annoying when you miss a class and you get a trigger email telling you that you did. It goes against our guidelines to offer incentives for reviews. They charge you 20 every time you miss a payment and you cant cancel it you have to pay the full contract. The response by the manager was delayed and unprofessional. The facilities are fantastic and the variety of classes included in the price makes it well worth the money the staff are always so friendly, helpful and encouraging when you need it the most. So I worked here (Boston club) as a gym and fitness instructor before it was closed down out of nowhere. The clocking in via app system never works so there is often a long cue to get in whilst the staff have to enter everyone manually. Moreover i received several very abusive emails from them in the days following. But no way to resolve it. How many stars would you give TruGym? It was ideal as there is a Friday class at 5:30. Find out how we combat fake reviews. Find out how we combat fake reviews. These companies sure know how to work the direct debit magic to help themselves and rip of people. This gym is great! Told the main desk I was receiving a poor service from my current gym and would like to try out the Thorpe bay facilitys for an hour to see if I liked it. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The air conditioning does not cool sufficiently for the Body Pump class, making it very uncomfortable.2) I missed a Tru Combat Thursday class once a few weeks ago and got an email reminding me to cancel the class if I could not attend. Terrible service. However, I want to note a couple of points.1) On a Saturday morning at 9.00am, the aerobics studio is too hot. Suggested companies are based on peoples browsing tendencies. Find out how we combat fake reviews. Suggested companies are based on peoples browsing tendencies. Pay for a trustworthy gym that obeys the law so you get the proper financial protections. Trugym Chathamarrrgh!!! As far as I'm aware non of the members have received refunds on their memberships either. Understandably very angry!! Unfortunately the toilets are dirty and shabby would really do with a facelift.Would be good with an online class booking system. Please look at the clientele, they aren't an average age of 18, I am 62 my friend is 72 and we have a lot of people in that age group. There is upbeat music playing that's not too loud, TVs with different channels with subtitles. Not a warning or any sort of notification, but then as the sign on the door says of the now closed club, the staff were unaware as well.Hopefully cancelled direct debit in time. They closed them for new drainage, but there are still issues with some not having locks that work or hooks.Also, there is broken and damaged equipment that has not be sorted for some time now.Never see staff either.This is why they are so cheap, but they have some good classes, although you have to check each week as it does not seem to be consistent, Staff not so friendly And poor knowledge Dont approach to see if you are ok to offer better techniques. Awful!!! Be proactive by paying attention to the customer's needs and offering help or recommendations . Nice staff but theres broken lockers, broken equipment and broken glass window and broken changing room locks and shower locksShower doors have soap scum all over them.No light in 2 of the showers and in the steam room.The place needs repairing. because of this I was able to cancel my contract. They informed me of a 30 day notice period and promised me they actually will cancel my membership now. Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. Your experience matters. I dont think a company who can close a centre without notice and not refund members but somehow have other centres opened and are opening more?? The payments should always come out on the same date each month, unless that date falls on a weekend in which case it will come out on the Friday before. Management is awful only good thing about trugym Gateshead is the cleaner, shes a credit to them, helpful and extremely polite! Huddersfield gym- horrible service, old gym equipment. The equipment is good and I find that any issues raised were dealt with quickly and professionaly. It was a great gym to start off my journey on becoming the best version of my self. I'm really disappointed that the Les Mills classes were stopped without any form of surveying or feedback from gym members. And maybe something on the wall with ideas for kettle bells and how to use the other equipment as there is a lot that I am not sure how to use. Avoid. | Read 101-120 Reviews out of 262 Weekends could do with music on a bit louder.Only real downside is weekday afternoons when classes are on, the music they have on for them is far too loud, u cant hear ya own music coz of this, which is pretty annoying or wud of been 5*. Weights are all over the place. Generally excellent facilties and equipment though can be a bit busy at times. For 3 weeks every time I attended the gym my card would not allow me access and I would sometimes be waiting around for 15 minutes for a member of staff to be let in. It pains me to say this but it would have been 5 stars for the way the great staff are/were also the fantastic classes were in BromleyThe trouble is that the staff were told by text message last night at 10:30pm that the gym is to close and will not be opening again.This is just a disgraceful way to treat everyone involved, especially by text with no notice, can only assume due to covid it was loosing money but come on Trugym this is disgusting!! Having booked online, I would have expected an email letting me know. This company doesnt care about its members, its purely about money for these people. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The list of kit faults is long much of which needs either a battery ,spanner or Allen key However management dont seem too concerned about walking around and sorting it outWeb sight is not up to date and the terms and conditions are un obtainable, gym location list is wrong Ipswich is not even listed and thats a just a 30 second input job, Trugym Gateshead Plenty of equipment and never have to wait to get on a machine. Anyone can write a Trustpilot review. No notice was given to anyone, I went into work that morning expecting to take classes and do my usual daily duties, 3 hours into my shift a team of 8 people were there, the place was emptied of all it's equipment and the owner told us that the gym is closed. Great equipment plenty of it staff are friendly only negative is there is only one dead lift platform and its always being used. ?TruGym this is unlawful and action is being taken. Verification can help ensure real people write reviews about real companies. Great equipment and when broken is fixed quickly. Harlands (the company that takes care of their billings) have been on watchdog for another gym for cancellation dodging at all costs. Over the years Trugym Luton has improved with increasing various classes, refurbed & painted & staff are really friendly. I email head office never got a reply. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. Anyone can write a Trustpilot review. Thanks. I used to be with DW you in Huddersfield then true gym took it over. Hopefully it goes without saying that if you join this gym you run a very real risk of losing your money. Companies can ask for reviews via automatic invitations. Lovely gym with great facilities! TruGym in maidstone closed, without notification , just came in to gym like any other day to be greeted with this lovely message on the door.. "Maidstone is closing from 18th may 2022, we appreciate all the support members have given however the club has been forced to close for all queries regarding membership please email maidstoneATtrugym.co.uk" They have taken my direct debit the next day .. and im absolutely sure i will not get that money back.. absolute audacity ! Why take peoples money when you know youre going to close the branch, and that the staff knew nothing? We also ensure all reviews are published without moderation. why would you not notify any body ? Staff were non empathetic and unhelpful following the incident. The staff seem to be stretched with admin-type duties and have no time to tour the gym and help members. managed very well had a compliant and it was rectified very effectively, beautiful pool and spa 5 stars would recommend (tru gym huddersfield). and when I talked to Harlands and the branch, was treated with a rude, defensive manner. The classes I would go to are Les Mills Combat and Les Mills Grit as I find those the most challenging. Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. If you want to swim, join the KAL club in Huddersfield, an all-around much nicer experience! I was asked if Id like to suspend or cancel my membership. Top gym with great facilities and friendly staff that are always willing to provide support and advice. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract.My branch shut down down and I never received a membership refund. Ive been at this gym for nearly 2 years.
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